Coverage and capacity
Review expected call volume, busy periods, time zones, and overflow triggers. Confirm staffing and available hours in your plan.
Message Taking and Call Routing
Our VAs capture every caller detail, qualify the inquiry, and route urgent calls to the correct team member. Non-urgent messages are compiled and delivered on your schedule.
What You Get
- Every caller detail captured accurately using structured intake forms
- Urgent calls identified and patched through immediately
- Non-urgent messages delivered via email, SMS, or CRM
- Custom routing rules built around your team structure
- Required message fields and delivery expectations agreed upfront
Frequently Asked Questions
How are messages delivered to me?
Messages are delivered by email, SMS, or directly into your CRM, depending on your preference. You set the delivery method during onboarding.
How does the VA decide which calls to route immediately?
You define the criteria during onboarding. Common triggers include urgent keywords, VIP caller names, or call types that require immediate response.
Can I have different routing rules for different team members?
Yes. We can build department-level and individual-level routing rules so calls reach exactly the right person, every time.
Ready to Get Started?
Contact us today and we will build a custom Message Taking and Call Routing solution for your business.
Get a Free ConsultationA clear handoff from day one
Agree on the details before the first call.
Scripts and permissions
Approve the greeting, required details, calendar access, and escalation contacts. Keep sensitive decisions with your authorized team.
Quality and follow-through
Define what a complete message looks like, who owns the next step, and how exceptions will be reviewed.
From clients of our parent company · Stealth Agents reviews
Great communication, efficient and proactive assistant, visible business growth.
The easiest VA onboarding process. Communicative and helpful throughout.
Lindsay has been incredible. She handles the tactical work, which has freed me up to focus on bigger-picture initiatives.
They have made a real difference in our day-to-day operations and truly feel like part of our internal team.
The team learned my brand and goals and transformed my business. My dream team.
We especially appreciate how diligent and pleasant Evy is. True pros.
Agents tackled diverse tasks seamlessly and manager Charm consistently provides excellent talent matches.
Stealth Agents provided me with a fantastic virtual assistant who has been an absolute asset.
Paolo is exceptional. Communicative, fast turnaround, quality work every time.
Continuously impressed by professionalism, punctuality, attention to detail, and the kind family approach.